sharcx.center is the go-to point for your Customer Service, Customer Experience and Sales Groups. It enables you to steer the value of sharcx for your company.
It creates transparency to understand what makes your customers unhappy.
It consists of Customer Experience monitoring service, which listens to your customers, analyzes your customers’ experiences and identifies threats to customer expectations. By constantly measuring customer touchpoints, the service highlights the most important Customer Experience Improvement areas and turns them into measurable insights
Additionally, you can steer Customer Experience Improvement Services for specific or all your customers and monitor the improvement in the following KPIs
CUSTOMER SATISFACTION NPS®