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Welcome to Sharcx's Blog for content about customer experience, customer satisfaction, service reliability and AI prediction.

Anonymised Vs Disclosed Customer Surveys Erik Wiegert posted by Erik, 14 February

What you need to consider to increase delivery reliability and to ensure customer satisfaction

Delivery problems and competitive pressure. Against the backdrop of digitalization and global crisis, an intelligent business solution for improving customer satisfaction is more important than ever.

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Anonymised Vs Disclosed Customer Surveys Philip posted by Philip, 22 February

Anonymised Vs Disclosed Customer Surveys

Conducting customer surveys is a common practice for most B2B businesses. Customer feedback is an integral part of the Voice of Customer Programme and organizations receive it through varied mediums. A few examples could be face-to-face interviews, telephonic conversations, or feedback form emails.

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Anonymised Vs Disclosed Customer Surveys Philip posted by Philip, 7 February

Overcome shortages of raw materials and supply bottlenecks

Many businesses are currently fighting to procure raw materials, with supply bottlenecks and the non-availability of transport increasing across the world. Proactive, machine learning-based risk management is able to help meet the present challenges along the supply chain as well.

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Effective tips to ensure a high functioning Voice of Customer Program Erik Wiegert posted by Erik, 31 January

Effective tips to ensure a high functioning Voice of Customer Program

Organisations put in a lot of time and energy to analyse their customer base and develop products and services that fit the market’s demands. But despite having considered customer pain points, the customer retention and renewal rates tell a different tale.

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