HOW IT WORKS
Sharcx offers cloud-based analytical services to support B2B supply chain & customer service teams to systematically improve their delivery reliability & customer satisfaction.
Through automated data management, sharcx allows you to start acting by focusing on crucial information, while identifying critical customers, routes and cases.
Understand customer journeys & service demands connecting all available data while revealing B2B expectations.
Analyze & Predict existing master & transactional data, identifying patterns & future transactions on each of your B2B relationships, using historical data management & machine learning.
Act automatically towards anticipated challenges,
optimizing proactively delivery reliability and customer experience.
WHY SHARCX?
Show customer care beyond commitment by predicting and fulfilling everything your customers may wish for – even before they know it themselves!
High volume trackability increases delivery reliability.
Predict optimal customer expectations and preferences.
Personalize it with customer experience differentiation.
Save time and cost with predictive data analysis.
Achieve zero complaints!
Our solution delivers measurable improvements for our clients
+8%
Delivery Reliability
From 77% to 85%
0
Customer Complaints
From 340 to 0
+20%
NPS® score
Compared to average
SERVICES
sharcx.services act automatically to improve customer satisfaction.
Delivery reliability and transparency along the whole supply chain process have been identified as two of the main customer experience drivers for chemical or chemical close commodity markets.
SHARCX.SUITE
The sharcx.suite is a unique combination of digital services to systematically improve customer satisfaction at scale. Our platform enables you to automatically orientate your existing data to provide best in class customer experience by creating value for your customers.
SHARCX.COLLECTOR
The sharcx.collector is an engine that is automatically analyzes your customer touchpoints and turns them into structured data to be accessed by everybody involved.
SHARCX.CENTER
The sharcx.center builds on top of the data to create transparency in your whole organization to understand what makes your customers unhappy and why.
SHARCX.TOOLBOX
Many customer experience challenges can be solved with software. Therefore, the sharcx.toolbox provides ready to use apps to improve your customer experience.
Yvonne | Sales
Manager
The sharcx service is a clear improvement for our CSOs and creates a consistent service for our customers.
TESTIMONIALS
Sandra | Customer Service
Manager
Sharcx brings great value to BASF. It improves the service to our customers tremendously.
Bjoern | Senior
Purchaser
We are able to take actions earlier, when we have this information consistently and in advance.